OnceAndSold Documentation Français Chrome extension

Features · Messages

AI replies and frequent questions

Buyers always ask the same questions: let the AI prepare the reply, or even send it.

AI replies aren’t open on every account yet: if you can’t see the setting, they aren’t on yours yet.

AI reply draft

Without turning anything on, a conversation’s ✨ Ask the AI button writes a reply for you to check. With Settings → Sales → AI reply draft, the draft is ready as soon as you open the conversation (messages received after you turn it on). Nothing is sent. 0.01 AI credit per draft; reopening the conversation doesn’t count again.

Replies sent without reviewing

In Customise, tick Send the reply automatically, without reviewing (Vinted, Leboncoin, eBay, Beebs). The reply goes out from your account at the first inbox refresh after the chosen delay.

  • Delay after the message: 10 minutes by default (0 to 1,440). Max. auto replies per 24 h: 20 by default.
  • Reply sent: Written by the AI (default) or My replies (see below).
  • Nothing goes out (the draft waits for you) if you’ve already replied, if an offer is pending, if the member is blacklisted, if the AI is unsure, or if the reply is about shipping, tracking or a refund. If the buyer writes again, a new reply is drafted.
  • A message is never resent on its own. In holiday mode, the away reply takes its place.
  • The app must be open in Chrome with the extension.

“My replies” mode

With Reply sent: My replies (the AI recognises the question), the AI writes nothing: it picks from your frequent questions the one that answers the buyer’s last message, and your reply goes out as it is, filled in from the item details. A buyer from abroad gets it translated.

Nothing goes out if no reply answers fully, if the message asks several questions or mentions a problem, or if your reply contains a [ … ] part to complete or an empty variable. 0.01 credit per recognition (+0.01 for the translation).

Left by the AI

At the top of Messages, the 🤖 Left by the AI group gathers the conversations from the last 7 days where the automatic reply didn’t go out (No reply sent, Reply to review, Sending failed), as long as the buyer is waiting for your reply. Remove takes it off the list, not out of Messages.

Frequent questions

A quick reply with keywords (separated by commas) becomes a frequent question: when the buyer’s last message contains one of these words, it’s suggested first (💡 chip). 17 questions are provided (availability, measurements, size, material, shipping costs, bundle, negotiable price, collection in person, authenticity…), with keywords in French and English.

They can use the item details: {mesures} (measurements) {matiere} (material) {taille} (size) {couleur} (colour) {marque} (brand) {etat} (condition) {dispo} (availability), and {main_propre} (Settings → Sales → Collection in person). If a piece of information is missing, the reply isn’t suggested. A [ … ] part must be completed before sending.