Other
Troubleshooting guide
The app doesn’t detect the extension
- Check it’s installed and turned on in
chrome://extensions. - Reload the OnceAndSold tab (⌘/Ctrl + R).
- Make sure you’re using Google Chrome on a computer, in the same profile where the extension is installed.
- Still nothing? Turn the extension off and on again, and reload the app.
“Log in to Vinted” when I’m already logged in
The saved session has expired on the site’s side. Click Log in to Vinted (or the site in question) in the Platforms tab and log in again: the import and actions carry on.
Anti-bot check on Vinted
If Vinted shows a check, the actions in progress stop. Open the Vinted tab, solve the check yourself, then restart the action. To keep these checks to a minimum: keep the recommended delays between two relists and don’t push automatic messages too far.
On Beebs, an anti-bot check or a false “session expired” usually comes from an outdated extension: update it (see Update the extension).
An action has stopped moving
Chrome can put inactive tabs to sleep. Keep the OnceAndSold tab open (ideally pinned) and don’t close the tabs the app opens in the background during an action: they close on their own at the end.
If needed, in chrome://settings/performance, add vinted.fr, leboncoin.fr, ebay.fr, beebs.app, vestiairecollective.com (and vinted.be, vinted.co.uk, ebay.be, ebay.co.uk or 2ememain.be if you sell there) and OnceAndSold’s address to the sites that are always active.
An action failed
Listings failing on a site? First look at the status page (in French): it shows live whether publishing works on each site, based on all accounts’ listings, and flags known incidents.
A ⏸️ … paused banner at the top of the app? The team paused an action on a site (for example publishing on Vinted, while the app catches up with a change on the site): your scheduled listings, reposts, delistings or syncs for it wait until it resumes, nothing is lost, and starting one by hand is refused with the same message. If a site stays paused or down for more than 24 hours, each day started is given to you for free on your future subscription: the total shows in My account.
Look at Errors to deal with on the dashboard (or the 🔔 bell): the message says what got stuck, and a button lets you try again. For a listing, open the Publishing tab: the failed step is in red, and a rejected title or description can be fixed on the spot. For an edit rejected by the site, the site’s tab stays open on the error: correct it and save yourself.
Need help?
In the app, click Help · Bug · Idea at the top right, then Report a bug, Suggest an idea or Ask a question: describe the problem, saying which site is involved (Vinted, Leboncoin, eBay, Beebs, Vestiaire Collective) and which item. For a bug, the Attach diagnostics box is ticked by default: recent errors, latest listings, automatic messages, extension and browser versions, connection to the sites, page and item open, with no password, token or cookie. Untick it if you prefer. The reply arrives in the same window (a red badge appears on Help · Bug · Idea) and by email; you can reply to carry on the conversation.
No access to your account? Write to steff.viernes@gmail.com with your account’s email address.